The City of Paris will be accepting applications for the position of Dispatcher in the Emergency Communications Department. Applications will be accepted until 4:30 p.m., Friday, June 12, 2020. Applications and a full job description may be obtained at the City Business Office, 100 North Caldwell Avenue, Paris, Tennessee 38242. The City of Paris is an equal opportunity employer. The successful applicant will be required to take a pre-employment drug screening test and physical prior to final hiring. Henry County residence required within 6 months.
If accessibility assistance is needed contact ADA Coordinator Jennifer Morris @ 731-641-1410. All interested persons are invited to attend.
Desirable Training and Experience
Graduation from a standard high school or technical school along with some experience in communications, computer or clerical work; or an equivalent combination of training and experience.
Nature of Work
This is specialized work in receiving and dispatching messages in a public safety communications center through the use of telephone, radio, and other communications equipment.
Work consists of receiving incoming calls for emergency services or for information, and promptly and efficiently dispatching officers and equipment, or providing requested information. Disposition of calls is made in accordance with established procedures, but employees must be acquainted with local government operations, the police and fire protection system, and geographical layout of the City. Although work is performed within established policies and procedures, it requires the exercise of sound judgment in emergency situations. Supervision and assignments are received from a superior, both orally and in writing. Work is reviewed by superiors through observation, monitoring of operations, and the review of records and reports.
Illustrative Examples of Work
- On an assigned shift, operates telephone, radio, and other communications equipment.
- Receives emergency calls; ascertains address and nature of emergency; dispatches appropriate personnel and equipment to scenes of police incidents, accidents, rescue operations, fires, and other emergencies; maintains records of emergency and other dispatches; keeps radio log.
- Receives routine calls and gives information as requested.
- Receives and transmits messages between field units and with offices in other cities.
- Maintains radio contact with other law enforcement agencies; maintains status and current information on all units in and out of service.
- Attends to public at counter; provides information; performs general clerical work.
- Performs related work as required.
Desirable Knowledges, Abilities and Skills
- Thorough knowledge of the geography of the City and the location of streets and important buildings.
- Some knowledge of modern office methods and equipment.
- Ability to learn quickly the operation of telephone, radio, and other communications equipment.
- Ability to speak clearly in a well-modulated voice and to use good diction.
- Ability to react quickly and calmly in emergencies.
- Ability to establish and maintain effective working relationships with other employees and the public.
- Ability to understand and follow moderately complex oral and written instructions and procedures.
- Ability to remain calm and courteous to the public both in the department and on the telephone.
- Ability to write legibly and spell correctly.
Desirable Training and Experience
Graduation from a standard high school or technical school along with some experience in communications or clerical work; or an equivalent combination of training and experience.